Privacy Policy

1. Who We Are

Arexx Ltd ("we", "us", "our") is a wholesale construction supplies company registered in England and Wales. Our registered address is Astral Towers, Betts Way, Crawley RH10 9XA. We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this policy or how we handle your data, please contact us at info@arexxltd.com.

2. What Data We Collect

We may collect and process the following personal data:

• Identity data: full name, job title, company name
• Contact data: email address, telephone number, business address
• Business data: VAT number, company registration number, industry type
• Account data: username, password (encrypted), account preferences
• Transaction data: order history, invoices, payment records
• Technical data: IP address, browser type, device information, cookies
• Usage data: how you navigate and use our website

3. How We Use Your Data

We use your personal data to:

• Process and manage your trade account application
• Fulfil orders and manage delivery logistics
• Send invoices, account statements and order confirmations
• Provide customer support and account management
• Comply with legal and regulatory obligations
• Improve our website and services through analytics
• Send relevant trade offers and product updates (with your consent)

4. Legal Basis for Processing

We process your data under the following lawful bases:

• Contract: to fulfil our obligations under your trade account agreement
• Legal obligation: to comply with tax, accounting and regulatory requirements
• Legitimate interests: to run and improve our business
• Consent: for marketing communications — you may withdraw at any time

5. Data Sharing

We do not sell your personal data. We may share it with trusted third parties who assist us in operating our business, including delivery couriers, payment processors, and IT service providers. All third parties are bound by data processing agreements and are required to handle your data securely and in line with UK GDPR.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting or reporting requirements. Account data is typically retained for 7 years after the closure of a trade account in line with HMRC requirements.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request erasure of your data
• Object to processing
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at info@arexxltd.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

We use cookies to improve your experience on our website. For full details, please see our Cookie Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.