AREXX LTD

Returns & Refunds

Last updated: September 2026

Our Returns Promise

We want you to be completely satisfied with every order from Arexx Ltd. If for any reason you are not happy with goods received, please contact our trade team within 30 days of delivery and we will do our best to resolve the issue quickly.

Eligible Returns

Goods received in a damaged condition
Incorrect items delivered
Faulty or defective products
Items not matching the order confirmation
Unused, unopened stock in original packaging (within 30 days)

Non-Returnable Items

Cut or made-to-measure products
Special order or bespoke items
Goods that have been used or installed
Items returned after 30 days without prior agreement
Products damaged due to improper storage or handling

How to Return Goods

1

Contact Our Trade Team

Call 01273 025937 or email info@arexxltd.com within 30 days of delivery. Please have your order number ready.

2

Receive a Returns Authorisation

We will issue a Returns Authorisation (RA) number. Goods returned without an RA number may be refused.

3

Package the Goods Securely

Ensure items are in their original packaging where possible and clearly label the parcel with your RA number.

4

Arrange Collection or Return

We will arrange a collection for damaged or incorrect goods at no charge. For other returns, delivery costs are the responsibility of the customer unless agreed otherwise.

5

Refund or Replacement Issued

Once goods are received and inspected, we will process a refund to your account or arrange a replacement within 5–10 working days.

Need to Arrange a Return?

Call our trade team: 01273 025937

Email: info@arexxltd.com